FAQ's
1. How long will it take to receive my personalized canvas?
Orders will begin processing soon after you place your order and are ready to ship within 5-7 business days. Shipping transit time will vary depending on the method you chose at checkout. If you ordered a proof, you will receive it via email in 2 business days or less. Please note that we will NOT process your order until you have approved your proof so keep an eye out for that proof!
2. I found the perfect canvas design but would love it in another color..can it be customized?
Although we don't advertise our ability to customize our canvas colors, we CAN do it! When you checkout, please enter your color requests in the comments section OR email us at sales@nameyourdesign.com after you place your order and we can chat about the customization process.
3. I would like to order a canvas design in a larger or smaller size than it is offered...can I do that?
The designer that we work with IS able to customize canvas sizes. We can print any of our canvas designs as small as 8 x 10 inches and as large as 24 x 36. Please email us at sales@nameyourdesign.com for a price quote on custom sizing.
4. I have been looking EVERYWHERE for a specific design to match my son's nursery and can't find it. I love the style of your designs...would you be able to create a CUSTOM canvas design if I sent you a picture of his room?
Yes, yes, yes! We love custom orders. Sending a photograph is the best way for us to get a sense of the colors and design aesthetic of the room. Please email us for a quote on your custom project at : sales@nameyourdesign.com
5. I just received my canvas and I love it but the colors don't match exactly what was displayed on my computer monitor?
Please note that ALL computer monitors display colors differently. We do our best to represent the printed colors of our canvas designs but we can not guarantee that the colors will be an exact match to what you see on yor computer screen.
6. Oooops! I didn't order a proof from you and my son's name was misspelled on his canvas...what is your policy?
Although we try our best to get it right the first time...in the event that WE have made a mistake, we will correct our error and get you a new canvas printed and sent to you immediately.
7. I just received my order and I've decided that I would like it printed with JUST my daughter's first name, rather than her first and last names. Can I return my canvas?
Due to the personalized nature of our canvas prints, we do not accept returns for color, personalization size or text placement on the canvas. We suggest that you purchase a proof during checkout if you are worried about the placement of your personalized text. PLEASE NOTE THAT THE SIZE OF THE TEXT/NAME AND PLACEMENT WITHIN THE DESIGN IS LEFT UP TO THE DISCRETION OF OUR TYPESETTERS.
8.I live in the Netherlands, do you ship internationally?
Yes! We have found that the most cost effective way to ship our canvas prints out of the country is to use the united states postal service. We charge a flat fee of $35 per print and delivery can take up to 10 days depending on your location. For expedited shipping rates, please email us.
1. How long will it take to receive my personalized canvas?
Orders will begin processing soon after you place your order and are ready to ship within 5-7 business days. Shipping transit time will vary depending on the method you chose at checkout. If you ordered a proof, you will receive it via email in 2 business days or less. Please note that we will NOT process your order until you have approved your proof so keep an eye out for that proof!
2. I found the perfect canvas design but would love it in another color..can it be customized?
Although we don't advertise our ability to customize our canvas colors, we CAN do it! When you checkout, please enter your color requests in the comments section OR email us at sales@nameyourdesign.com after you place your order and we can chat about the customization process.
3. I would like to order a canvas design in a larger or smaller size than it is offered...can I do that?
The designer that we work with IS able to customize canvas sizes. We can print any of our canvas designs as small as 8 x 10 inches and as large as 24 x 36. Please email us at sales@nameyourdesign.com for a price quote on custom sizing.
4. I have been looking EVERYWHERE for a specific design to match my son's nursery and can't find it. I love the style of your designs...would you be able to create a CUSTOM canvas design if I sent you a picture of his room?
Yes, yes, yes! We love custom orders. Sending a photograph is the best way for us to get a sense of the colors and design aesthetic of the room. Please email us for a quote on your custom project at : sales@nameyourdesign.com
5. I just received my canvas and I love it but the colors don't match exactly what was displayed on my computer monitor?
Please note that ALL computer monitors display colors differently. We do our best to represent the printed colors of our canvas designs but we can not guarantee that the colors will be an exact match to what you see on yor computer screen.
6. Oooops! I didn't order a proof from you and my son's name was misspelled on his canvas...what is your policy?
Although we try our best to get it right the first time...in the event that WE have made a mistake, we will correct our error and get you a new canvas printed and sent to you immediately.
7. I just received my order and I've decided that I would like it printed with JUST my daughter's first name, rather than her first and last names. Can I return my canvas?
Due to the personalized nature of our canvas prints, we do not accept returns for color, personalization size or text placement on the canvas. We suggest that you purchase a proof during checkout if you are worried about the placement of your personalized text. PLEASE NOTE THAT THE SIZE OF THE TEXT/NAME AND PLACEMENT WITHIN THE DESIGN IS LEFT UP TO THE DISCRETION OF OUR TYPESETTERS.
8.I live in the Netherlands, do you ship internationally?
Yes! We have found that the most cost effective way to ship our canvas prints out of the country is to use the united states postal service. We charge a flat fee of $35 per print and delivery can take up to 10 days depending on your location. For expedited shipping rates, please email us.